JOEY
Onboarding, backer access, support, feedback and staff operations — brought together in one server and handed over with practical documentation.
Bojana Milenkovic, CEO of Aetherian Studios, shared the project on LinkedIn on launch day. View post →
Guildstew needed a Discord that could support its Kickstarter community and give the team a practical foundation for ongoing management.
The work covered the member journey and the staff workflow: how people find the channels they need, how backers access their space, where support requests go, and how feedback reaches the team.
I configured Discord onboarding around member interests, with a focused option for people who only wanted the essential channels. The welcome and channel structure gave newcomers a clear starting point while keeping optional discussions available.
I implemented backer verification and access to backer-only spaces, alongside two ticket routes: General Support and Commerce Desk. The Aetherial Ticket Support role gave designated staff access to both queues.
Bug reports and suggestions received dedicated forums, posting guidance and status tags. Staff could request missing information, escalate an issue and show progress through to a shipped change.
The staff playbook also established a routine for crediting members whose reports or suggestions contributed to updates.
I configured moderation and server protection systems, including filters, spam controls, alerts and logging. Administrative and bot dashboard access was limited to designated administrators, while moderation and ticket responsibilities were assigned through staff roles.
The handoff documented moderation commands, escalation, appeals and lockdown procedures.
I created a reusable 14-day engagement plan covering conversations, events and community contributions. It gave the team a repeatable starting point for running the community after handoff.
The documentation covered the systems staff would maintain, including verification, support, forum statuses and moderation workflows.
Guildstew received an implemented Discord setup with defined paths for joining, backer access, support and feedback, plus documentation for the team taking over.
This case study records the delivered systems and handoff. Long-term growth and engagement results have not yet been measured.
I can help build the Discord systems behind it — and document them so your team knows how to keep them running.
